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Who is in YOUR unofficial support network?
Happy birthday to Chris Peters, MaintainIT Cookbook author and one of my favorite people to turn to when I need to better understand something about library technology. If he doesn't know the answer...
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Staff Learning Teams: Ensuring Customer Service Excellence
The Edge Initiative toolkit helps libraries assess how their community is using library technology, identifying strengths and also areas for improvement. The toolkit includes benchmarks and Benchmark 8...
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